Thank you for shopping at My Handmad Crafts!
We want you to be completely satisfied with your purchase. Please read our refund and returns policy below:

Returns

  • You may request a return within 14 days of receiving your item.
  • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
  • Custom or personalized orders cannot be returned unless they arrive damaged or defective.

Return Process

  • Contact us at [email protected] within 14 days of delivery.
  • Please include your order number, item details, and reason for the return.
  • Once your return is approved, we’ll provide instructions for sending the item back to us.
  • Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Refunds

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 7-10 business days.

Exchanges

  • If your item is defective or damaged, please contact us immediately for a replacement.
  • Exchanges are only offered for incorrect, damaged, or defective items.

Non-Returnable Items

  • Custom-made, personalized, or sale items cannot be returned or refunded unless they are faulty.
  • Gift cards and downloadable products are non-refundable.

Late or Missing Refunds

  • If you haven’t received your refund within 10 business days, please check with your bank or payment provider first.
  • If issues persist, contact us at [email protected] for assistance.

Contact Us
For questions about refunds, returns, or your order, please email [email protected].